Please note the info here is applicable for Auto Accessories E-Store only. Updated 5 Nov 2007.

ORDERING & DELIVERY

Placing Order
We accept orders by phone (65) 8139 8118, or by email at sales@maxdax.com.

Singapore Delivery
We accept cash payment upon delivery and acceptance of items. NOTE: With effect from 1 Feb 2007, there will be a delivery fee of SGD5 per trip.

Ordering Process:
1) Email or call us with your order
2) We will arrange the delivery/installation date with you
3) Payment is upon delivery/installation

International Delivery
Items are shipped via standard postal air parcel (with insurance coverage if available), unless requested otherwise. Typical delivery times by standard air parcels are:
- To Australia/UK: 10 to 15 days
- To Malaysia/Indonesia/Brunei/Hong Kong/Thailand: 7 to 10 days
- To US/Canada/Germany: 15 to 20 days
- Other countries: please inquire

Ordering Process:
1) Email us with your order
2) We will revert with quotation including shipping cost
3) Confirm your order and make payment (see payment options below)
4) Items will be shipped once payment is received
5) A shipment tracking number will be provided (if available)


CUSTOMS

For international buyers, please note that your country's custom authority might impose duties on imported items. These duties will be paid by you (usually at your local postal or custom office). We are unable to pre-determine or pre-pay such fees.


DAMAGE/RETURNS/REFUNDS

Items damaged during international shipping will be replaced at no cost to you. We will require your assistance to take photos and lodge a claim at your end with the local shipper. Should the item be out of stock, we will provide a refund instead of a replacement.


PAYMENT

Paypal Payment
Paypal offers a convenient method of payment. Through Paypal, you can choose to pay using your credit card, or out of your existing Paypal account balance. Please note that there is a surcharge of 3% payments using Paypal. Paypal is available in selected countries only.

Western Union Payment
Western Union money transfer is another alternative payment method. All you need to do is visit your local Western Union agent to request for a money transfer to Maxdax. Please contact us for exact details of transfer.

Wire or Telegraph Transfer
For orders above S$1,000 total, or if Paypal and Western Union payment methods are not available, we are able to accept wire/telegraph transfers. Please contact us for exact details of transfer.

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